I'm a Sr. Staff UX Researcher at ServiceNow with more than a decade of professional experience. I lead a team of researchers and data scientists that focuses on developing approaches and solutions for evaluating Generative AI experiences at-scale, especially for employee-facing tools and services. I specialize in research methodology, metrics and measurement, and innovation.
I’ve lead research or consulted on UX for numerous companies, including:
I'm passionate about contributing to the UX community at-large. In addition to holding a position as an Assistant Professor at Bentley University's Human Factors in Information Design Master's Program, I’ve presented and spoken by invitation at several organizations, including:
