I'm a mixed-methods UX Research lead with more than a decade of professional experience. My most recent work focuses on employee-facing tools and services and includes extensive research supporting service design and operational processes. I specialize in research methodology, implementing UX-metrics programs, and information architecture.
I’ve lead research or consulted on UX for numerous companies, including:
I'm passionate about contributing to the UX community at-large. In addition to holding a position as an Assistant Professor at Bentley University's Human Factors in Information Design Master's Program, I’ve presented and spoken by invitation at several organizations, including:
