Darrell Penta, PhD

I find the hardest UX problems, and I run straight at them.


I'm a mixed-methods UX Research lead with more than a decade of professional experience. My most recent work focuses on the employee experience--especially the tools and services built by and for tech workers--and includes extensive research supporting service design and operational process-mapping. I specialize in research methodology, devising and implementing UX-metrics programs at scale, and information architecture.

I’ve lead research or consulted on UX with numerous companies, including:

Google logo
Hubspot logo
Constant Contact logo
Rally UXR logo
Propify logo

I am passionate about contributing to the UX community at-large. In addition to holding a position as an Assistant Professor at Bentley University's Human Factors in Information Design Master's Program, I’ve presented and spoken by invitation at several insitutions, inclding:

Airbus logo
Babson University logo
Bentley University logo
Drexel University logo
Klaviyo logo
Lesley University logo
Northeastern University logo
UC Berkeley logo
UXPA Boston logo
UXU Google logo
Wayfair logo
World IA Day logo


  • PhD Psychology (Language & Cognition) Northeastern University
  • MA Psychology (Language & Cognition) Northeastern University
  • MA Applied Linguistics University of Massachusetts Boston
  • BA English; Psychology & Sociology University of Massachusetts Boston

Language is central to the human experience

The capacity for producing & processing language is the distinguishing characterstic of our species. Because language is so central to the human experience, it's hard to imagine doing "human-centered design" without putting language first.

My passion for linguistics and user-experience research & design has prompted me to present and write extensively on the intersection of these topics, including a series of 5 Designing Hangeul articles published at Google Fonts.


© 2024 Darrell Penta